Charlotte Sales Agent

FLSA Status: Exempt, Full-Time

Reports to: Sales Manager

Direct Reports: None

Last Updated: October 2019

At Smith Douglas Homes, we pride ourselves on being one of the fastest growing, privately owned home building companies in the country.  Due to our rapid growth, we are looking for an experienced New Home Sales Agent to join our team in our Charlotte, North Carolina division.  Smith Douglas Homes is proud to offer a competitive benefits package to our employees as well as a family type work environment.

Position Summary:

This position is responsible for selling homes within the guidelines and operating standards of the company to ensure operational success.

Essential Functions:  Core duties or tasks fundamental and not marginal to the performance of the job. 

  1. Consistently monitor and analyze data and trends (i.e., community traffic assessment, market research)
  2. Assist in determining new home prices, home site premiums and release of home sites
  3. Assist in training new Sales Agents as needed.
  4. Complete scheduled sales activities:
  • Track “Home Definition Due” dates per the community Slot Schedule
  • Track Starts, Sales, Closing dates per Tracker Report
  • Complete a Home Definition
  • Finalize options and Selections as part of the Purchase Agreement
  • Confirm Homeowner Orientation and Final Loan Approval dates to all parties (buyers, Realtors and ‘outside’ lenders, when applicable)
  • Ensure community plat board is completely updated, properly showing which home sites are available, on hold status, sold, etc.
  • Fully document in SMART all notes and correspondence with Leads, Prospects, Buyers, Realtors and Lenders
  1. Complete competition studies monthly, and monitor changes and additions to community’s current competition
  2. Strive to achieve a 95% Guild Quality Rating by setting proper expectations and excellent communication
  3. Maintain signage by
  • Driving sign routes outside of sales communities each week to ensure proper placement and repair of signs
  • Assist marketing department in determining location and obtain lease agreement for permanent signage
  • Walking site regularly to ensure home site signage is updated and clean
  • Ensure monument signage and entry is clean and projects a professional image
  1. Develop and maintain a consistent Realtor outreach and networking program:
  • Visit required minimum of six (6) Realtor offices each week
  • Conduct a minimum of one (1) Realtor presentation or other networking event each month
  1. Implement a consistent and effective follow up marketing campaign, as needed to secure sales
  2. Maintain upkeep of sales center, model homes and Production Inventory homes weekly
  3. Maintain supply of collateral materials (brochures, price lists, floor plans, pamphlets, etc.), as well as general office supplies (pens, pencils, folders, printer paper, ink cartridges, etc.)
  4. Ensure that all collateral materials are clean copies that project a professional image
  5. Demonstrate amenities and unique architectural and design features of homes and home sites directly to prospects
  6. Understand and utilize the established sales process when demonstrating homes and home sites
  7. Record prospect and buyer information in SMART daily on the day the call or visit occurred
  8. Monitor the mortgage loan process and provide timely assistance to purchasers, co-op agents, outside lenders (when applicable), closing attorney and coordinators as needed
  9. Develop a minimum of 5 new Leads weekly
  10. Communicate website updates and needed changes to Marketing staff as needed
  11. Participate in weekly Community Builder Meetings to resolve and uncover issues including sending out recap of meetings by 4:00 each Wednesday
  12. Send in Traffic Reports no later than 8:00pm on Sundays
  13. Attend and serve as host or hostess at all Grand Opening and homeowner parties. Review  marketing standards and guidelines for specific duties and responsibilities at these functions
  14. Define and maintain all A & B prospects as outlined in SMART and be prepared to review at weekly sales meetings.
  15. Monitor and maintain record of all Product Development Changes, and inform Prospects and Buyers as needed in a timely manner
  16. Maintain current base pricing and option prices on website listing services
  17. MLS Responsibilities:
  • Maintain accurate listings on all “spec” homes as they are set up in the system.
  • Maintain 25 photos of the home at all times in current and future stage.
  • Update listings as needed for price changes, plans, and any changes deemed necessary for incentives.
  1. Arrive at Sales Center a minimum of 15 to 30 minutes before opening daily and ensure that homes are ready for customer walk-throughs
  2. Ensure proper staffing of Sales Center/Model Homes during business hours
  3. Effectively market the community via the community's Information Box, located outside each Sales Center. At the end of each day, leave 10 (ten) flyers, base price sheets, etc., in the Information Box. When arriving at the community each day, remove all flyers from the Information Box before opening the Sales Center.  Information Boxes should be empty during business hours.
  4. Attend all Bridge the Gap sessions
  5. Prepare and distribute copies of quarterly Community Review Agendas
  6. Prepare new community Kick Off Presentations when starting new communities

Minimum Job Requirements:

Education:  High School Diploma

Licenses, Certifications, etc:  Real Estate License

Experience: Minimum of 3 years in residential home sales or similar industry.

Computer Skills:  Microsoft Office, SMART

Mental/Reasoning Requirements:

  • Reading
  • Writing
  • Basic Math Skills

Work Environment:

  • Works Alone
  • Works w/others
  • Verbal contact w/others
  • Work with computer and office equipment

Social/Interpersonal Traits:

  • Ability to foster teamwork
  • Initiative
  • Ability to influence others
  • Good communication skills
  • Customer orientation
  • Detail oriented
  • Ability to prioritize multiple tasks

This job description is a summary of the duties associated with the named position. While every effort has been made to make this description as complete as possible, this description is not intended to be a complete and inclusive list of all duties and responsibilities related to any one position.  Smith Douglas reserves the right to modify what is summarized in this job description as business necessity and efficiency deem appropriate.  Smith Douglas is an “at-will” employer, meaning that an associate’s employment has no specified term and that the employment relationship may be terminated any time at the will of either party on notice to the other.

We are an equal employment opportunity employer and a certified Drug Free Workplace.

About this company

New home builder Smith Douglas was recently recognized by Builder Magazine as the 7th fastest-growing private builder in the United States and the 40th largest builder in the Builder Top 100 Rankings. Smith Douglas Homes has over 40 years of experience in the business and is widely recognized for constructing quality homes at affordable prices in the places you want to live. At Smith Douglas, you can be assured that your new home is crafted with quality, built with integrity and will retain value for life. Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed home at a price you can afford. We believe that the Smith Douglas Culture will allow everyone involved in the homebuying process to have a positive experience. From our home office in Woodstock, GA to our construction managers and trade partners, our team works like a family, which allows us to deliver excellent service to our customers, because at the end of the day, our customers are part of the Smith Douglas Family too.

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