Charlotte Warranty Representative 

At Smith Douglas Homes, we pride ourselves on being one of the fastest growing, privately owned home building companies in the country.  We are looking for experienced licensed New Home Sales Agents to join our team in the Atlanta, Georgia metro area.  Smith Douglas Homes is proud to offer a competitive benefits package to our employees as well as a family type work environment.

Position Summary:

The Warranty Representative is responsible for providing excellent customer service to our customers after the closing by correcting legitimate warranty requests.  The goal of providing this excellent service is to create goodwill, foster confidence in Smith Douglas Homes, and promote referrals.   

Essential Functions: 

  1. Review all incoming Customer Service requests and determine initial action.
  2. Determine if requests meet warranty requirements.
  3. Manage Warranty Requests to be completed in the timeline given.
  4. Report on the Warranty in process weekly to the VP of Construction
  5. Contact appropriate parties to advance requests
  6. Enter requests and needed actions into software system, create service orders
  7. Review requests for payment and approve
  8. Ensure that Warranty Manual is kept up to date and complete


Minimum Job Requirements:

Education:   High School, Code Compliance courses and OSHA/Safety classes helpful

Licenses, Certifications, etc:  Builder’s License helpful.

Experience: Minimum of 2 years of customer service experience.  At least 1 year residential construction or similar industry is helpful.

Computer Skills:  Microsoft Office, Internet

We are an equal employment opportunity employer and a certified Drug Free Workplace.

About Smith Douglas Homes

New home builder, Smith Douglas was recently recognized by Builder Magazine as the 7th fastest-growing private builder in the United States and the 40th largest builder in the Builder Top 100 Rankings. Smith Douglas Homes has over 40 years of industry experience and is widely recognized for constructing quality homes at affordable prices in the places you want to live.  Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed and affordable home.



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