We're always looking to add enthusiastic and motivated individuals to the Smith Douglas team.


Position Summary: 

This position ensures the streamlined operation of the IT department in alignment with the business needs of the organization. The IT Support Manager will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for the daily operational activities of the IT specialist. The IT Support Manager will work closely with the Director of IT, decision makers in other departments and outside consultants to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The position will also define and implement IT policies, procedures and best practices.  The IT Support Manager will be required to assist end-users on resolving software, hardware, network and other IT related problems.


Essential Functions:  Core duties or tasks that are fundamental and not marginal to the performance of the job. 


  1. Lead the IT department’s operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources.
  2. Manage the deployment, monitoring, maintenance, upgrade and support of IT systems, including telecommunications/VoIP, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment.
  3. Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  4. Oversee IT specialist and perform end-user services, including help desk and other technical support services.
  5. Work with Director of IT and Consultants to define business and systems requirements for new technology implementations.
  6. Keep current with the latest technologies.
  7. Work with Director of IT to manage the financial aspects of the IT department, including purchasing, budgeting and budget review.
  8. Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  9. Approve and oversee projects and project portfolio.
  10. Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
  11. Negotiate and administer vendor, outsourcer and consultant contracts and service agreements.
  12. Practice asset management for IT hardware, software and equipment.
  13. Manage IT desktop and network staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
  14. Establish and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT activities.

Supervisory Responsibility:

This position manages all desktop and network support employees of the department and is responsible for the performance management and hiring of the employees within that department.


Minimum Job Requirements:

Education:  Bachelor’s Degree (IT or related field)


Experience: Minimum of 5 years in related area as an individual contributor and 1 to 3 years supervisory experience. 


Technical/Professional Skills: 


  • Knowledge of Network connectivity and protocols, including LAN and WAN connectivity.
  • Knowledge of network security devices, network types, including wireless, fiber optic or Cat5 for purposes of supporting the divisional offices.
  • Knowledge of current Windows operating systems, Active Directory, Microsoft Exchange/Office 365, typical router commands, Microsoft Office Suite, spyware/malware/virus protection software and online meeting remote connectivity.
  • Documentation of network, software, and user support activities, evaluate LAN or WAN problems, troubleshoot and resolve the common office software and hardware problems.


Computer Skills:  See list above


Mental/Reasoning Requirements:

  • Reading
  • Writing
  • Basic Math Skills


Work Environment:

  • Works Alone
  • Works w/others
  • Verbal contact w/others
  • Work with computer and office equipment


Social/Interpersonal Traits:

  • Initiative, self-starter
  • Excellent written & oral communication skills
  • Detail oriented
  • Ability to present a professional appearance (“business casual”) and attitude
  • Ability to prioritize multiple tasks
  • Excellent organizational skills
  • Effective problem-solving skills
  • Good follow-through skills
  • Sensitive to deadline & time restraints


This job description is a summary of the duties associated with the named position.   While every effort has been made to make this description as complete as possible, this description is not intended to be a complete and inclusive list of all duties and responsibilities related to any one position. Smith Douglas Homes reserves the right to modify what duties are required for this position and what is summarized in this job description as business necessity and efficiency deem appropriate.  Smith Douglas is an “at-will” employer, meaning that an employee’s employment has no specified term and that the employment relationship may be terminated any time at the will of either party on notice to the other.


We are an equal employment opportunity employer and a certified Drug Free Workplace.