We're always looking to add enthusiastic and motivated individuals to the Smith Douglas team.
Sales Support Agent
FLSA Status: Non-Exempt, Full-Time/Part -Time
Reports to: Lead Sales Agent
Direct Reports: None
Last Update: March 2019
The position is responsible for providing support, including administrative support to the Sales Agent(s) in one or more communities.
Essential Functions: Core duties or tasks fundamental and not marginal to the performance of the job.
Follow all established procedures in reference to sales, closings and community management
Consistently monitor and analyze data and trends (i.e., new community traffic assessment)
Work daily with Sales Agent to learn in all areas of new home sales
Learn and Complete scheduled sales activities:
Print Slot Schedule, Line in the Sand and Vendor Production reports daily
Monitor Home Definition Due dates per the community’s Slot Schedule
Complete a Home Definition
Options and Selections as part of the Purchase Agreement process
Confirm Homeowner Orientation and Final Loan Approval dates via email and phone calls to all parties (buyers, Realtors and outside lenders, when applicable)
Ensure community’s plat board is fully updated daily, ensuring accuracy of home-sites that are available, on hold status, sold, closed, etc.
Fully document in SMART all correspondence with Leads, Prospects and Buyers
Interview buyers to gather financial needs and introduce them to appropriate loan officer.
Process Change Order/Addendum in SMART as necessary
Ensure proper processing of Good Faith Deposits and option money as outlined in SMART and according to NCREC rules
Coordinate set up of loan applications for prospects
Complete competitive studies monthly
Maintain vendor relations by:
Driving “bootleg” sign route weekly
Determining location and obtaining lease agreement for permanent signage
Ensuring home site signage is updated and clean
Ensure entry monument/signage is clean and projects a professional image
Maintain upkeep of Sales Center, all Model homes and Production Inventory homes, when applicable
Maintain adequate supply of collateral materials (brochures, price lists, floorplans, pamphlets, etc.), as well as general office supplies (pens, pencils, folders, printer paper, ink cartridges, etc.)
Ensure that all collateral materials are clean copies that project a professional image
Demonstrate homes and home sites directly to prospects
Record prospect and buyer information in SMART by midnight on the day of the visit or call
Develop a minimum of 5 new Leads weekly
Communicate website updates and needed changes to Marketing staff
Refer all media inquiries (television, radio, newspaper, magazine, Internet, etc.) to the Marketing Manager
Attend weekly Community Builder Meetings to resolve and uncover issues as assigned
Attend all Community Review meetings with fully-prepared information on sales, marketing, competition and traffic-related issues
Attend and host all Grand Opening and homeowner parties sponsored by Smith Douglas
Define and maintain all “C” prospects
Maintain current base pricing and options pricing, including estimated monthly payment, in Model Home and Production Inventory home (when applicable)
Ensure signage, materials and website reflect any price changes on a timely basis
Ensure proper staffing of Sales Center/Model Homes during business hours, special events and occasional week-ends
Arrive at Sales Center a minimum of 30 minutes before opening daily
Active involvement in community and professional organizations (e.g., Chamber of Commerce, Sales & Marketing Council, Local Realtor Board…).
Effectively market the community via the community's Information Box, located outside each Sales Center. At the end of each day, leave 10 (ten) flyers, base price sheets, etc., in the Information Box. When arriving at the community each day, remove all flyers from the Information Box before opening the Sales Center. Information Boxes should be empty during business hours.
Ensure daily marketing efforts are complete (e.g., balloons, special sales are displayed as appropriate)
Attend all Bridge the Gap meetings
Typical Work Hours: Mon, Tues, Thurs, Fri: 10:30 a.m. to 6:00 p.m., Weds: 9:00 a.m. to 6:00 p.m.
Two week-ends/month will be required
Minimum Job Requirements:
Education: High School Diploma or Equivalent
Licenses, Certifications, etc: NC Real Estate License Preferred
Experience: Minimum of 3 years in sales or similar field.
Computer Skills: Microsoft Office, SMART, Internet
Basic Math Skills
Verbal contact w/others
Work with computer and office equipment
Ability to foster teamwork
Ability to positively influence others
Good communication skills
Ability to prioritize multiple tasks
This job description is a summary of the duties associated with the named position. While every effort has been made to make this description as complete as possible, this description is not intended to be a complete and inclusive list of all duties and responsibilities related to any one position. Smith Douglas Homes reserves the right to modify what is summarized in this job description as business necessity and efficiency deem appropriate. Smith Douglas is an “at-will” employer, meaning that an associate’s employment has no specified term and that the employment relationship may be terminated any time at the will of either party on notice to the other.
We are an equal employment opportunity employer and a certified Drug Free Workplace.