We're always looking to add enthusiastic and motivated individuals to the Smith Douglas team.

Warranty Representative - Raleigh Division

About the Job

Position Summary:

Manage the warranty process for a designated geographic area.

Essential Functions:  Core duties or tasks fundamental and not marginal to the performance of the job.


  1. Conduct inspections and customer service on closed homes.
  2. Contact Trade Partner to schedule warranty work as necessary.
  3. Complete minor warranty work as necessary and request information be recorded in SMART.
  4. Resolve routine warranty requests.
  5. Con rm scheduling and inspect warranty work performed by Trade Partners.
  6. Conduct QA inspection and acceptance, using QA checklist.
  7. Identify Trades with delinquencies and expedite completion.
  8. Be available for after hours service “on call” duties, on a rotating basis with other Warranty Reps.
  9. Provide emergency services as required in the community.
  10. Perform daily scheduled warranty as required.
  11. Provide information to Warranty Manager for product improvement.
  12. Perform maintenance work on model homes.


Minimum Job Requirements:

Education:   High School


Licenses, Certi cations, etc:  Driver’s License, satisfactory driving history


Experience: Minimum of 1 year of customer service experience and residential construction or


similar industry.


Technical/Professional Skills:  Phone skills


Computer Skills:  Microsoft O   ce, Internet, SMART


Mental/Reasoning Requirements:


  • Reading
  • Writing
  • Basic Math Skills



Work Environment:


  • Works Alone
  • Works w/others
  • Verbal contact w/others
  • Work with computer and o   ce equipment



Social/Interpersonal Traits:

  • Initiative
  • Good communication skills – Stay professional when dealing with agitated Customers.
  • Customer orientation – Ability to empathize with Customer situation.
  • Detail oriented
  • Ability to prioritize multiple tasks


Other Requirements:

  • Smart Phone
  • Reliable transportation (prefer truck)
  • Construction tools


This job description is a summary of the duties associated with the named position.   While every effort has been made to make this description as complete as possible, this description is not intended to be a complete and inclusive list of all duties and responsibilities related to any one position.  Smith Douglas reserves the right to modify what is summarized in this job description as business necessity and e          ciency deem appropriate.  Smith Douglas is an “atwill” employer, meaning that an associate’s employment has no speci ed term and that the employment relationship may be terminated any time at the will of either party on notice to the other.


Smith Douglas Homes is an equal employment opportunity employer and a certified Drug Free Workplace.


Job summary


Apex, NC 27539

Job type

Employee, Full Time


$19.00 - $21.00/hour

Annual Bonus (discretionary)


2 Days ago


Construction - Residential & Commercial/O    ce

Education level

High School or equivalent

Career level

Experienced (Non-Manager)